Frequently Asked Questions

We currently deliver products and provide decoration services in Lahore, Pakistan. Expansion to Islamabad is planned. For events outside Lahore, send us a quote request and we'll confirm feasibility.

For standard setups like a birthday or a surprise setup at home, 2-3 days' notice is usually enough. For large events - weddings, corporate activations, school functions - we recommend booking 1-2 weeks ahead so design and materials can be prepared.

We accept JazzCash, EasyPaisa, debit/credit cards, bank transfer (including Raast), and cash on delivery for product orders within limits. Corporate clients can pay against invoice.

Yes - COD is available for product orders in Lahore up to a per-order limit. Larger orders and service bookings are confirmed with an advance payment.

Send a quote request (or WhatsApp us) with your occasion, date, venue and budget. We respond within 24 hours with a design proposal and price. Once you approve and pay the advance, the date is locked and our team handles delivery, setup and teardown.

Yes. Every package is a starting point - colours, themes, sizes and add-ons (cake tables, photo corners, play areas) can be adjusted. Ask for a custom quote and we'll price your exact setup.

Rental items (jumping castles, food stalls, furniture, inflatables) are booked by enquiry. We deliver, install and collect. A refundable security deposit may apply depending on the item; it's confirmed in your quote.

Product orders can be cancelled before dispatch. Service bookings can be rescheduled subject to availability; cancellation terms for advances are stated on your quotation. Contact us as early as possible and we'll find the fairest option.

Yes - we execute store openings, launches, mall activations and annual dinners for brands, and provide strict white-label execution for event agencies: your client never sees our name. All corporate enquiries are answered within 24 hours.

Use the Track Order page with your order number and phone number - no account needed. You'll also receive updates on WhatsApp.

A balloons shower is a live effect where hundreds to thousands of balloons are released from above and rain down over your guests at a chosen moment, like the cake cutting, the couple's entry or a product reveal. The Adorners rigs the release system, fills and loads the balloons, and triggers the drop on your cue.

Pricing depends on the balloon count, venue height and rigging time. Most private events fall in an affordable per-event range, and we quote within 24 hours. Request a quote or WhatsApp us with your venue details for an exact price.