Refund & Cancellation Policy

Last updated: August 2026

Event Management & Decoration

Due to the custom nature of our event management and decoration services, and the fact that we must reserve inventory, manpower, and the date exclusively for your event, our policies are strictly enforced:

• Deposits: Event deposits (typically 50% of the total quote) are strictly non-refundable. They serve to block your date in our calendar and cover initial material sourcing costs.
• Cancellations: If you must cancel your event, please notify us immediately. While the deposit cannot be refunded, if the cancellation is made more than 14 days before the event, no further balance will be owed. Cancellations made within 14 days of the event may incur additional charges depending on the stage of preparation.
• Rescheduling: We understand that emergencies happen. If you need to postpone your event, we will do our best to accommodate your new date, subject to availability. However, your original deposit will be transferred to the new date, and it remains non-refundable.

E-commerce Retail Products

For ready-made celebration essentials purchased directly from our shop:

• Damaged or Defective Items: We carefully inspect all products before dispatch. However, if you receive a damaged or incorrect item, please notify us within 24 hours of delivery. We will arrange a replacement or refund for the affected item.
• Change of Mind: We do not offer refunds or exchanges for "change of mind" on retail goods, given the fragile and seasonal nature of our products.
• Refund Processing: Approved refunds for retail products will be processed back to the original method of payment (e.g., Bank Transfer or Safepay) within 5-7 business days.

Contact

To request a refund or discuss a cancellation, please contact our support team at [email protected] or reach out via WhatsApp with your Order or Quote Number.